Refund & Returns Policy

We want you to love your purchase, but we understand that sometimes things don’t go as planned. If you’re not completely satisfied, we’re here to help.

Returns

You may return most new, unused items within 30 days of purchase for a refund or exchange. To be eligible, items must be in their original condition and packaging, with no signs of use.

Non-Returnable Items

Certain items cannot be returned for safety or hygiene reasons, including:

  • Opened or used toys

  • Gift cards

  • Items marked as final sale

  • Customized or personalized products

Please note: We do not accept returns on perishable goods, intimate products, or hazardous materials.

How to Start a Return

To begin a return, please email Returns at Returns@beansie.co with your order number and reason for the return. We’ll guide you through the next steps and provide the return address.

Refunds

Once your return is received and inspected, we’ll notify you via email whether your refund is approved. If approved, a credit will be applied to your original method of payment within 5–10 business days.

Late or Missing Refunds

If your refund hasn’t appeared after 10 business days:

  1. Double-check your bank account.

  2. Contact your credit card company—it may take time for the refund to officially post.

  3. Reach out to your bank, as processing delays can vary.

If you’ve done all of the above and still haven’t received your refund, feel free to contact us.

Exchanges

We’re happy to replace items that are defective or damaged. Email us at [your support email] with a photo and your order details, and we’ll assist with an exchange.

Shipping Your Return

Customers are responsible for return shipping costs unless the item is defective or there was a mistake with your order. Shipping costs are non-refundable.

For your protection, we recommend using a trackable shipping service or purchasing shipping insurance. We can’t guarantee we’ll receive items that are lost in transit.

Questions?

We're always happy to help! Reach out to us at beansie@beansie.co with any questions or concerns about your order.